At Probus NYC, we respect your privacy and provide you with the ability to request deletion of personal information associated with your Probus NYC account, website activity, and mobile app usage.
How to Request Data Deletion
To request deletion of your personal information, please email our customer support team at:
Please use the subject line:
Data Deletion Request
In your email, please include:
- Your full name
- The email address associated with your Probus NYC account
- Your phone number, if associated with your account
- A brief statement confirming that you would like your personal information deleted
We may contact you to verify your identity before processing the request. This helps protect your information from unauthorized deletion requests.
What Information May Be Deleted
Once your request has been verified, Probus NYC will delete or anonymize personal information associated with your account where applicable, which may include:
- Account profile information
- Contact information
- Saved customer information
- Mobile app account information
- Marketing preferences
- Information associated with connected services or platforms, where applicable
- Other personal information that is not required to be retained
You may also request that your Probus NYC customer account be deleted as part of your request.
Meta / Facebook Data
If you have interacted with Probus NYC through services provided by Meta, including Facebook or Instagram, you may request deletion of personal information associated with those interactions by following the instructions above.
You may also remove connected apps and websites through your Facebook account settings. If Meta provides Probus NYC with a valid data deletion request relating to our application, we will process the request in accordance with our privacy practices and applicable requirements.
Information We May Be Required to Retain
Certain information may need to be retained even after a deletion request when necessary to comply with legal, tax, accounting, fraud prevention, dispute resolution, or other regulatory obligations.
For example, records relating to completed purchases, payments, refunds, chargebacks, or other transactions may need to be retained for a legally required period.
When retention is required, the information will only be retained for the applicable purpose and retention period.
Processing Your Request
We will review and process verified deletion requests within a reasonable timeframe and in accordance with applicable privacy laws.
If additional information is required to locate your account or verify your identity, our support team will contact you.
Contact Us
For questions regarding your personal information or a data deletion request, please contact:
Probus NYC
4857 Broadway
New York, NY 10034
United States
Email: support@probusnyc.com
Phone: 212-923-9153
For additional information about how Probus NYC handles personal information, please review our Privacy Policy.