-Our ONLINE RETURN policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
**ALL EXCHANGES OR REFUNDS MUST RECEIVE A RETURN AUTHORIZATION BEFORE BEING RETURNED** 
RETURNS:
Email:SUPPORT@PROBUSNYC.COM 
Phone:212-923-9153
 
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. 
 
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
support@probusnyc.com.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We exchange for other store items/credit.Please just contact us @ www.support@probusnyc.com .
Send your item to: "Probus" 4857 Broadway, New York, NY  US 10034.
  
Shipping
To return your product, you should mail your product to: "Probus" 4857 Broadway, New York, NY  US 10034.
 
You will be responsible for paying for your own shipping costs for returning your item.'Initial Shipping' cost are non-refundable.