-Our ONLINE RETURN policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.Sale Items  30% & above are un-eligible for return. -To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that  PROBUS does not provide free returns.You will be charged for the cost of the return shipping amount provided by our discounted 3rd party shippers.This amount will be  debited from your refund amount regardless of whether your return is eligible for a 100% full refund.

**ALL EXCHANGES OR REFUNDS MUST RECEIVE A RETURN AUTHORIZATION BEFORE BEING RETURNED via the automated link below** 

Email:SUPPORT@PROBUSNYC.COM 

Phone:212-923-9153

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. 

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

support@probusnyc.com.

 

Sale items (if applicable)

Only items with less than a 30% discount are eligible for a return.

 

Exchanges (if applicable)

We exchange for other store items/credit.Please just contact us @ www.support@probusnyc.com .

Send your item to: "Probus" 4857 Broadway, New York, NY  US 10034.

  

To return your product, you should mail your product to: "Probus" 4857 Broadway, New York, NY  US 10034.

 

You will be responsible for paying for your own shipping costs for returning your item.'Initial Shipping' cost are non-refundable.