Shipping & Returns
- Shipping & Returns
-Our ONLINE RETURN policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.Sale Items 30% & above are un-eligible for return. -To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that PROBUS does not provide free returns.You will be charged a flat $10.00 for USA DOMESTIC returns using our discounted 3rd party shippers.This amount will be debited from your refund amount regardless of whether your return is eligible for a 100% full refund.**ALL EXCHANGES OR REFUNDS MUST RECEIVE A RETURN AUTHORIZATION BEFORE BEING RETURNED via the automated link below**
We do not provide return shipping labels outside of the USA.
EASY RETURNS link :
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only items with less than a 30% discount are eligible for a return.
Exchanges (if applicable)
We exchange for other store items/credit.Please just contact us @ firstname.lastname@example.org .
Send your item to: "Probus" 4857 Broadway, New York, NY US 10034.
To return your product use our easy link above & we will send you a return shipping label or
you should mail your product to:
New York, NY US 10034.
You will be responsible for paying for your own shipping costsor the $10.00 return fee for returning your item using our return label.'Initial Shipping' cost are non-refundable. We do not provide return shipping labels outside of the USA.