Our Commitment to Accessibility
At PROBUS, we are committed to making our website accessible, inclusive, and enjoyable for everyone, regardless of ability. We take digital accessibility seriously and continuously work to align our website with the Web Content Accessibility Guidelines (WCAG) and applicable requirements under the Americans with Disabilities Act (ADA).
To support this commitment, we conduct ongoing accessibility scans using our a11y Radar monitoring tool to help identify and address potential accessibility barriers. We also work closely with our Shopify theme developers and 216digital, a digital accessibility solutions provider, to continually evaluate, maintain, and improve the accessibility of our website.
Accessibility is an ongoing priority at PROBUS. As technology and accessibility standards evolve, we remain dedicated to making improvements that provide all customers with a welcoming, accessible, and seamless online shopping experience.
We recognize that accessibility is a continuous process, and we are committed to addressing issues as they arise to ensure that everyone has the opportunity to browse and shop with confidence.
Shopping assistance and feedback
If you have difficulty viewing content, navigating our website, or completing a purchase, please contact us:
Email: support@probusnyc.com
Phone: 212-923-9153 during store hours TUE-SAT 12pm-5pm.
Our team can help with product information, sizing, availability, and assistance completing an order.
When reporting an accessibility issue, please include the page address, a brief description of the problem, and your preferred way for us to contact you. If helpful, you may also include the browser or assistive technology you were using. You do not need to provide medical information.
We welcome your feedback and will use it to help guide accessibility improvements.
Last updated: October 21, 2026